RETURNS & REFUNDS
Wigs & Lashes:
Flawless does not offer refunds or exchanges on Flawless Black Label Wigs or Lashes. Flawless Black Label Wigs are made custom for you at your time of purchase and cannot be resold once they are delivered to you. Furthermore, Hair and Lashes are considered a Hygienic Product. We take matters of hygiene and public safety seriously and DO NOT ALLOW these items to be returned for the safety of all of our employees and clients.
Remember, human hair has subtle variety, color changes, and texture differences. Like your hair, the display of colors in print, on a monitor, and across multiple devices will vary. Although we strive to maintain accuracy in our color samples, they are intended to be used as a visual guide and should not be regarded as absolutely correct.
Bundles and Clip-In Sets:
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Flawless Hair Extension clipin or bundle set for a set for the right color within thirty (30) days of you receiving your order. You will be allowed 1 exchange only. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. You are responsible to inform us via email of the issue and cover the cost to ship back to us and ship back out to you. Failure to do so will result in your exchange being denied.
Please contact Flawless customer service to obtain a Authorization to exchange.
Please indicate in the email EXCHANGE and for which color or if you would prefe. If there is a difference in price and additional shipping cost, we will simply send you an invoice via e-mail to pay the difference. Once your exchange is approved please ship your extensions back to:
Flawless Hair and Makeup
PO BOX 250868
Plano, TX 75025
We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our PO BOX. We will not accept responsibility for items returned without a tracking number. You are responsible for the shipping cost to return your set back to us.
Please allow 4-6 business days from the date the return is delivered to be notified by a representative.For additional questions or concerns, please contact us at firstname.lastname@example.org, we are here to help you!
Shipping cost for Exchange:
You are responsible to pay any new shipping cost. This will be sent to you via an invoice.
Remember, human hair has subtle variety, color changes, and texture differences. Like human hair, the display of colors in print, on a monitor, and across multiple devices will vary. Although we strive to maintain accuracy in our color samples, they are intended to be used as a visual guide and should not be regarded as absolutely correct.
IFBB & NPC Show Services (Hair and Makeup):
Flawless does not offer refunds of any kind for hair and makeup services for IFBB/NPC Shows. Booking services means you understand that you will not be issued a refund for any reason. There will be no exceptions made under any circumstances. You can receive a credit for services that can be used up to 1 year from date of purchase if you need to cancel or move services. You must notify us in writing via email at least 72 hours before your show date to receive a coupon code for credit. It is your responsibility to let us know at a minimum of 72 hours before your service to receive a full value credit. Anything less than 72 hours notice will forfeit your services and any credit you would have received.
Deposits for services are Non Transferable and Non Refundable.